Questions families ask

Call or text us before the class if you can. You can book one make-up class a month in another group of the same subject and grade band, as long as it has a free seat. Make-ups don't carry over into the next month.

No. The monthly fee holds your child's seat in the group, so it stays the same when a class is missed. That is what the make-up class is for.

If we close for weather, we text and email every family by 2 pm, and the class is made up on a Saturday in the same month.

Yes, if a group at the same level has room on the day you want. Your child may have a different tutor for the rest of the term, and we pass their notes along.

Tell us by the 20th of the month before. We hold the seat for one month with no fee. After that, the seat goes to the next family waiting.

Pencils, an eraser and their school agenda. From grade 7 up, a calculator for math. We hand out the workbooks and reading books, and a water bottle is a good idea.

A recent report card if you have one, and a piece of school work that has been a struggle, like a test or an unfinished essay. There is nothing to prepare at home.

Yes, there is a small waiting area with seats by the front desk. Students in grades 1 to 3 are picked up at the classroom door by a parent or caregiver.

A short practice sheet each week, about 15 minutes. It keeps the lesson fresh; it is not meant to fill an evening.

No. We teach math, reading and writing, in English. If you need French or science help, ask at the front desk and we will tell you where families have found it.

No, we don't run drop-in homework help. Each group follows a plan for the term, and students work on that plan rather than on whatever is due tomorrow. Tutors will gladly help with a homework question that fits the lesson.

No. Every class is a small group of up to six, sorted by grade and placement level. We think the group is part of what works.

Please start with your child's school: ask the teacher or principal about an assessment, or see a registered psychologist for a psychoeducational assessment. We don't assess or diagnose learning disabilities, and tutoring is not a substitute for that. If a tutor notices signs during the term, we will tell you plainly and suggest the same. Your child is still welcome in class while you look into it.