Allergens and labels
What's on every label, and what we can't promise.
Every boxed lunch carries a printed label, and every hot tray a card listing what's in it. Here is how to read them, and where our kitchen's limits are.
Daniel
Sales · 2nd floor
Ham and Swiss ciabatta
Kettle chips · oat cookie
No dietary badges
Contains: wheat, milk, egg, mustard
Made in a kitchen that handles nuts, wheat and gluten.
How to read a box label
Name and team
From the names list you send. Boxes are packed in alphabetical order.
What's inside
The main, the side and the sweet, by name.
Dietary badges
Only the ones that apply to the whole box. See what each one means below.
Contains
Every priority allergen in that box, in plain words.
Kitchen note
The same line on every label, because it's true of every box.
What each badge means
GF and DF mean made without those ingredients. They are about the recipe, not a promise about the kitchen.
- (vegetarian)
Vegetarian
No meat, poultry, fish or seafood, and no gelatin. May contain eggs and dairy.
- (vegan)
Vegan
No animal products at all: no meat, fish, dairy, eggs or honey.
- (made without gluten)
Made without gluten
No wheat, barley, rye or other gluten ingredients in the recipe. Made in the same kitchen as our bread and wraps.
- (made without dairy)
Made without dairy
No milk, butter, cream, cheese or whey in the recipe. Made alongside dishes that do contain dairy.
What our kitchen can't promise
We make everything in one kitchen, and that kitchen handles peanuts, tree nuts, wheat and gluten every day. Shared counters, ovens and fryers mean traces can turn up anywhere. So no box is promised nut-free or gluten-free, even when the recipe has no nuts or gluten in it.
If someone on your team has a severe allergy or celiac disease, tell us when you order. We'll send the full ingredient list for any dish. If that isn't enough, we'd rather you order their lunch from a dedicated allergen-free kitchen than take a chance with ours.
The allergens we list on labels
The priority food allergens Health Canada names, plus gluten from barley, oats or rye.
- Peanuts
- Tree nuts
- Sesame
- Milk
- Eggs
- Fish
- Crustaceans and shellfish
- Soy
- Wheat and triticale
- Mustard
- Sulphites
Need a large-print label or the ingredient list by email for someone on your team? Tell us when you order, or call (555) 555-0107.