New patients
Your first visit
Coming to us for the first time is simple. Here is what to expect, what you'll take home, and a short form to ask for a time.
What the first visit is like
Arrive about ten minutes early. At the front desk we take your name and contact details and ask about your eyes and health in person, never through the website.
A few quick photos and measurements come first. Then your optometrist does the exam, explains what they found in plain words, and answers questions. If you need glasses, you can walk straight into the frame gallery, or take your prescription anywhere you like.
Bringing a child? Stay with them the whole time. Young children get a picture chart and a short, game-like exam.
An itemized receipt, every time
We don't bill insurers for you. Instead, every visit and every order ends with a receipt that lists each item on its own line: the exam, the fitting, the frame, the lenses.
That is what most provincial plans and workplace benefits ask for when you claim. Keep it, photograph it, or send it in with your claim online.
Alderglen Family Eye Care88 Alder Row, Waterloo, ON · (555) 555-0124
- Adult eye exam
- $135.00
- Frame: round, honey tortoise
- $165.00
- Single vision lenses, pair
- $110.00
- Total paid
- $410.00
Ask for an eye exam
Leave your details and what you'd like to come in for. We call you back within one working day to find a time.
Please don't send health details
This form only asks how to reach you. Symptoms, medications and your health history are discussed in person at the visit.
Rather call?
(555) 555-0124, or email hello@alderglen.example. Hours are on the location page.
Not for urgent problems
General information only, not medical advice. Contacting us does not create a patient relationship. For sudden vision changes or an eye injury, go to the nearest emergency department.