Visit
Before you come
How an afternoon here works, from the front gate to the courtyard, what to bring, and what to do if your plans change.
Arriving
Your visit, in order
Arrive fifteen minutes early
Come through the green gate on Mulberry Lane. We go through a short health form with you and show you to a changing room.
Robe and slippers
Your robe, slippers, towels and a locker with a key are waiting. Showers and hairdryers are next door.
Your treatment
Your therapist meets you in the lounge and walks you to your room. Speak up about pressure, warmth or music at any point.
The courtyard
Afterwards, stay in your robe with tea and a lounger for as long as you like, under the porch roof if it rains.
What to bring
- Swimwear, if you are booked into the couples suite tub
- Glasses or a contact lens case, if you wear them
- A note of any medications or allergies
- Underwear is fine for treatments; you are covered by a sheet throughout
What we have for you
- Robes, slippers and warm towels
- Showers with shampoo, conditioner and body wash
- Hairdryers and a mirror with good light
- Tea, water and fruit in the lounge and courtyard
Getting around the house
An old house, with an old staircase
The house was built in the 1830s and it shows in places: floors that creak, a narrow staircase, a few doorways lower than new ones. Here is what is on each floor.
If stairs are hard for you, tell us when you book and we will put your treatment on the ground floor.
Upstairs One flight
Three treatment rooms and the facial room. One flight of stairs with a handrail on both sides. There is no lift.
Ground floor Step-free
The couples suite, one treatment room, the lounge, changing rooms and a washroom with grab bars. A ramp at the side gate gives step-free entry to this floor and the courtyard.
If plans change
Changes and cancellations
- Single treatments
- Give us 24 hours' notice to change or cancel, and there is no charge.
- Packages and the couples suite
- We need 48 hours' notice, because we plan rooms and lunch around you.
- Shorter notice
- We charge half the price of the booking. If you don't arrive at all, we charge the full price.
- Feeling unwell
- Call us. If you have a cold or a fever, we move your booking once at no charge, whatever the notice.
- Running late
- We start as soon as you arrive, but the treatment ends on time so the next guest is not kept waiting.
- Paying
- By card or debit at the front desk, after your visit.
Parking and hours
Getting here
- Address: 38 Mulberry Lane, Niagara-on-the-Lake, ON
- On foot: two minutes south of Queen Street. Look for the green gate with a small wren on the sign.
- Parking: three guest spaces behind the house, reached by the side lane, and free two-hour parking on Mulberry Lane.
- Wine tour shuttles and taxis: drop-off is at the front gate.
- Bicycles: there is a rack inside the side gate.
| Monday | 10 a.m. – 6 p.m. |
|---|---|
| Tuesday | 10 a.m. – 6 p.m. |
| Wednesday | 10 a.m. – 8 p.m. |
| Thursday | 10 a.m. – 8 p.m. |
| Friday | 10 a.m. – 8 p.m. |
| Saturday | 9 a.m. – 7 p.m. |
| Sunday | 10 a.m. – 5 p.m. |
The last treatment of the day starts an hour before we close.