How it works
How a clean works, from the first visit on
Keys, alarm codes, what to tidy beforehand and what happens when plans change. Everything people usually ask us on the phone.
The first visit
It takes a little longer than the ones after, because it's when your team gets to know your home.
You get a price
Send the quote form or call. We reply with a flat price and two or three start dates.
Ten minutes on arrival
Your team walks the home with you, or follows your notes if you're out. Priorities, no-go rooms, pets.
The first clean
A deep clean that brings everything to a starting line the regular visits can keep up.
The same two, after
Same day, same time slot, same team. We write down what we learned so nothing is asked twice.
Keys and access, explained plainly
Most clients aren't home when we clean. Choose whichever way in suits you; you can change it at any time.
You're home
Let us in and carry on with your day. We work around you.
A door code or lockbox
Give us a code of our own if your lock allows it. Lockbox codes go to your team only.
A key we keep
Stored in a locked cabinet at our office, tagged with a number. The tag never shows your name or address.
Your alarm
Kept in our scheduling system, visible only to your team on the day. We set it again when we leave.
When we lock up, your team sends a text so you know the home is secure. If a key is ever lost in our care, we pay for the locks to be rekeyed.
Before we arrive
A few minutes of picking up means your team spends the visit cleaning rather than tidying.
Please
- Pick up clothes, toys and papers from floors and counters
- Leave fresh linens on the bed if you'd like it changed
- Tell us about anything fragile, valuable or off limits
- Let us know where pets will be, and whether they can go outside
- Leave dishes in the dishwasher or the sink, and we'll load what fits
No need to
- Pre-clean anything. Really.
- Buy supplies or lend us your vacuum.
- Be home for the visit.
- Tip. Our cleaners are paid a full wage.
Rescheduling and changes
Plans change. Here's what each kind of change costs, which is usually nothing.
| When | Fee | What happens |
|---|---|---|
| 48 hours' notice or more | Free | We move or skip the visit. Call, text or email your team. |
| Less than 48 hours | $40 | Your team's day is already planned around you. The fee is waived once a year. |
| We can't get in | Half price | If the code doesn't work and we can't reach you within 20 minutes, we leave and rebook. |
| Statutory holidays | Free | We move the visit to the closest working day and tell you a week ahead. |
| Snowstorms | Free | If roads aren't safe, we call you by 7:30 in the morning and rebook. |
Ready when you are
Ask for a price now. Your first visit can usually be within two weeks.